Shipping policy

Shipping Policy

Website Name: Lemora
Contact Email: ds.lemora@gmail.com
Effective Date: [Insert Date]

At Lemora, we are committed to delivering your orders safely and efficiently worldwide. Please review our International Shipping Policy below.

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or promotional periods, processing times may be slightly extended.

Once your order is shipped, you will receive a confirmation email with tracking information (if available).

2. International Shipping Time

Estimated delivery times:

Standard International Shipping: 7–15 business days
Express International Shipping: 3–7 business days

Delivery times may vary depending on:

Destination country
Customs clearance procedures
Local postal services
Weather or unforeseen delays

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination and shipping method.
Promotional free shipping (if applicable) will be clearly displayed at checkout.
Shipping costs are non-refundable once the order has been dispatched.

4. Customs, Duties & Taxes

For international orders:

Customers are responsible for any customs duties, VAT, import taxes, or handling fees required by their country.
Lemora is not responsible for delays caused by customs clearance.
If a package is refused due to unpaid customs fees, return shipping costs may be deducted from the refund.

5. Order Tracking

Tracking information will be sent via email once your order is shipped.
Please allow 24–48 hours for tracking updates to appear.
If you do not receive tracking details, contact us at ds.lemora@gmail.com.

6. Incorrect Address

Please ensure your shipping address is accurate before completing your order.

Lemora is not responsible for packages delivered to incorrectly provided addresses.
If an order is returned due to an incorrect address, the customer may be responsible for re-shipping fees.

7. Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe:

Check your tracking number.
Contact your local postal service.
Email us at ds.lemora@gmail.com for assistance.

We will work with the carrier to resolve the issue. However, Lemora is not liable for delays caused by shipping carriers or customs.

8. Damaged Packages

If your package arrives damaged:

Contact us within 48 hours of delivery.
Provide clear photos of the damaged packaging and items.
We will assist with a replacement or solution after review.

9. Shipping Restrictions

We reserve the right to cancel orders to certain high-risk regions or where shipping services are unavailable. In such cases, customers will be notified and refunded.