Refund policy

Return & Refund Policy

Website Name: Lemora
Contact Email: ds.lemora@gmail.com
Effective Date: [Insert Date]

At Lemora, we are committed to providing high-quality products and excellent customer service worldwide. Please read our International Return & Refund Policy carefully before making a purchase.

1. International Returns Eligibility

We accept international returns under the following conditions:

The return request is made within 14 days of delivery.
The item is unused, unworn, and in original condition.
The product is returned with original packaging, tags, and accessories.
Proof of purchase (order number or receipt) is provided.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products
Digital/downloadable products
Gift cards
Final sale or clearance items
Hygiene-sensitive products (if opened)

3. How to Request an International Return

To initiate a return:

Email us at ds.lemora@gmail.com
Include:
- Your full name
- Order number
- Reason for return
- Photos (if item is damaged or incorrect)

Our support team will respond within 2–3 business days with return instructions.

Please do not ship items back without receiving return authorization.

4. International Return Shipping

Customers are responsible for international return shipping costs unless the item was damaged, defective, or incorrect.
We recommend using a trackable and insured shipping method.
Lemora is not responsible for lost or delayed return shipments.
Any customs duties, import taxes, or clearance fees related to returns are the responsibility of the customer.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged or incorrect product:

Contact us within 48 hours of delivery.
Provide clear photos of the item and packaging.
We will offer a replacement, refund, or store credit after review.

6. Refund Process

Once your returned item is received and inspected:

You will receive a confirmation email.
Approved refunds will be processed within 5–10 business days.
Refunds will be issued to the original payment method.

Please note:

Original shipping fees are non-refundable (unless the return is due to our error).
Processing time may vary depending on your bank or payment provider.